Frequently Asked Questions
Hostly connects you with trusted, vetted hospitality professionals, from servers to bartenders and more, so you can enjoy your own event like one of the guests.
- Fill out our Booking Request Form to see your estimate. A 50% deposit confirms your booking. On the day of your event, your professionals arrive ready to help, and afterward you’ll receive your final invoice and a chance to leave a review.
- Still have questions? Send us a note through our Contact page and we’ll get back to you soon.
- Please provide the basics your professionals need to serve your guests, such as serving trays, water pitchers, napkins and trash bags. You’ll receive our Preparation Checklist by email once your booking is confirmed.
- Need us to pick up items like ice? Let your Hostly contact know before your event. Purchases made on your behalf are billed to your final invoice at cost plus a 20% service charge. Errand fees may apply based on time and distance.
Hostly is available in South Florida and we’re always working on expanding. If you have a request for event service needs in another location, please let us know and we can do our best to help serve you.
Yes! When you request a booking, let us know which professionals you’d like, and we’ll do our best to accommodate based on their availability.
- Pricing: Services are billed hourly, with a five-hour minimum per professional. Submit a booking request and you’ll be able to see an estimate based on your event details before booking.
- Peak dates: Rates are higher on high-demand dates, such as holidays. Any peak rates will be shown on your estimate before you confirm.
- Deposit and payment: A 50% deposit and a valid credit card authorization are required to confirm every booking. The remaining balance is invoiced by email within 24 hours after your event. If you believe there’s an error on your invoice, please contact our team.
- Gratuity: A 20% gratuity is automatically included. Gratuity is shared with the professionals who worked your event. Your invoice shows the full breakdown.
- Hostly Booking Fee: Your price breakdown includes a Hostly Booking Fee. It covers professional vetting, background checks and scheduling.
- Professional Cancellation: If a professional can’t make your booking, they’ll notify the Hostly team, and we’ll immediately work to find a qualified replacement and keep you updated.
- Late arrival: Please allow a 15-minute grace period, then contact us at services@hostlyworld.com and we’ll follow up right away.
- Damaged or missing items: Please report any damaged or missing items within 48 hours of your event. We may ask you to submit a claim with photos and proof of ownership.
- Unsatisfactory service: We’re sorry your experience didn’t meet expectations. Contact our team and we’ll work to make it right. Let us know if you’d prefer not to be matched with a particular professional again.
Cancellations and reschedules are valid only when submitted in writing to services@hostlyworld.com and confirmed in writing by the Hostly team.
Cancel or reschedule free of charge with at least 48 hours’ notice. With less than 48 hours’ notice, a $50 fee per service provider applies — this fee is passed to the professional, whose work was reserved for you.
Cancellations or reschedules with less than 24 hours’ notice are charged at the full price of the booking. Applicable fees are charged to the card on file.
- Hostly works with independent hospitality professionals who choose the events they work based on their own schedules and availability.
- Pay rates are offered per engagement based on the role, skills and experience required, and are higher on high-demand dates such as holidays.
- Clients may request to work with the same professional again.
- The Hostly team contacts professionals directly to confirm availability and share event details before each engagement.
- Interested in joining? Visit our Join Our Team page.